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FAFSA Website Down: What to Do When You Can’t Access It

The Free Application for Federal Student Aid (FAFSA) is an essential resource for students seeking financial assistance to pursue their higher education dreams. However, there are times when the FAFSA website experiences technical difficulties and becomes temporarily unavailable. This can be frustrating, especially for students on tight deadlines. In this article, we’ll explore what you can do when the FAFSA website is down and provide you with valuable insights to navigate this situation.

Understanding the Importance of FAFSA

Before we delve into what to do during a FAFSA website outage, let’s highlight why FAFSA is crucial for students. The FAFSA form is the gateway to federal financial aid, including grants, scholarships, and loans. It helps determine your eligibility for various assistance programs, making higher education more accessible.

Common Reasons for Website Outages

Website downtimes are a common occurrence for any online platform, and FAFSA is no exception. Some of the reasons for these outages include:

1. High Traffic Volume

During peak application periods, such as the start of a new academic year, the FAFSA website can experience an overwhelming number of visitors, leading to slowdowns or crashes.

2. Technical Glitches

Software bugs, server issues, or unexpected errors can cause the FAFSA website to become temporarily inaccessible.

3. Maintenance and Updates

Periodic maintenance and updates are essential to keep the website running smoothly. However, these activities can also lead to temporary downtime.

4. Cybersecurity Concerns

In some cases, security measures or cyberattacks may prompt the administrators to take the website offline temporarily to safeguard sensitive information.

Steps to Take When FAFSA Website is Down

Facing a FAFSA website outage can be nerve-wracking, but here are steps you can take to handle the situation effectively:

1. Stay Calm

Remember that technical issues can happen to any website. Take a deep breath and avoid panicking.

2. Check FAFSA’s Social Media

FAFSA’s official social media accounts often provide updates on website outages and estimated resolution times. Follow these accounts for real-time information.

3. Wait and Retry

Sometimes, the website issue is temporary. Wait for a while and then attempt to access the website again.

4. Use the Mobile App

If available, consider using the FAFSA mobile app, as it might have a smoother experience during peak traffic times.

5. Contact FAFSA Support

If the outage persists and you have an urgent deadline, contact FAFSA’s customer support for guidance and potential solutions.

Making the Most of the Downtime

While the FAFSA website is down, you can still be productive:

1. Gather Required Information

Use this time to gather all the necessary information you’ll need to complete the FAFSA form once the website is back up.

2. Explore Scholarship Opportunities

Research and make a list of scholarships you plan to apply for. This will save time when the website is operational again.

3. Double-Check Deadlines

Ensure you are aware of all application deadlines to avoid any last-minute rush.


Experiencing a FAFSA website outage can be frustrating, but it’s important to stay patient and informed. Technical issues are often resolved relatively quickly, and there are steps you can take to manage the situation. Remember, you’re not alone in facing this challenge, and FAFSA’s support is there to assist you.


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